Covid-19

• Can I still place an order ?

  Yes, it is possible to place an order on the Delest Couture online store, deliveries are guaranteed in France where we usually ship to. If the restriction guidelines change for one or more shipping areas, you will be informed at the checkout. For more information visit the Shipping section.
• Is it safe to shop on the Delest Couture online store?

  Yes, we are abiding by all the guidelines issued by the World Health Organization and local authorities. The entire supply chain, from the warehouses to the preparation and delivery of the goods, follows the safety measures and hygiene standards required by the regulations for both professionals and products.
• Are you delivering to all countries?

  No, deliveries are guaranteed and free of charge in France where we usually ship to. If the restriction guidelines change for one or more shipping areas, you will be informed at the checkout. For more information visit the Shipping section.
• Can I make a return?

  Yes, the Return service has not undergone any changes. For more information on how to return items, visit the Returns and Refunds section.
• Is your customer service operational?

  Yes, our Customer Service is available for any questions or requests for assistance, click here to contact us.

Order & Delivery

• How to place an order?

  Shopping on the Delest Couture Online Store is easy: if you know what you are looking for, use the specific category links, such as 'Man', 'Woman', 'Accessories' section on the site, or browse through our 'Icons'. Once you have found an item, select your size and color and use the 'ADD TO BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag, you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. To complete your order, you will have to click on 'Payment' and go to the step of the delivery data information and payment.

  How do I make a purchase?
• Do I need to set up an account to place an order?

  Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account':
  Track your orders and review past purchases;
  Request your Return Authorization Number directly from your account;
  Gain access to your ‘Wish List’;
  Be notified when new products are available;
  Save your address and card details for faster shopping;
  Manage your account details and newsletter subscriptions.
• What should I do if I forgot my password?

  If you’ve forgotten your password follow these steps to restore it:
  Click on the Sign In icon in the top right corner
  Select “Forgot Password”
  Follow the instructions shown in the pop-up that will open
  Insert your email address then click on Enter
  Insert your email address and click on send You will receive an email with a new temporary password and you can modify it when you want, simply follow the instructions.
• Which size should I choose?

  On the Delest Couture Online Store, sizes may be based on the French or International sizing system. To convert this to your usual size, simply click on 'Sizing Info' on every product page. Where an item runs small or large to size, this will also be identified in the item description.
• How do I know if an item is in stock?

  All the products shown on our website are available, subject to restriction due to some special materials and applicable to some countries of dispatch. For the products not readily available, a pre-order service is available, which is marked with a special label on the product page. For more information on pre-order, click here.
• Why do I need to re-enter my credit card details when requesting delivery to a new address?

  For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (even if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
• How can I remove my saved credit card details?

  There are two ways to remove previously saved credit card details: either edit or add a new shipping or billing address or during your next purchase, simply unselect the option "remember my payment details" on the payment page.
• Does the Delest Couture Online Store deliver to post office boxes or freight forwarding addresses?

  Please note that we are unable to deliver to Post Office Boxes, use General Delivery or deliver to freight forwarding addresses.
• How soon can I get my order and how much will delivery cost?

  We offer different shipping options to meet your needs. For further details, please visit our Shipping Information section.
• Is my package insured?

  All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.
• Do I need to sign for my order?

  Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.
• Can I change my shipping address after my order has been shipped?

  We are unable to redirect orders to a different address after shipment. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
• Can I track my order?

  Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'.
• Where is my order?

  We aim to ship all orders within 24 hours. Orders placed before 2 pm will be shipped the same day, those made thereafter will be shipped from our warehouse the next day. Estimated delivery times are to only be used as a reference, and we are not responsible for any delay caused by credit card payment authorization. Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'. If you are not registered, sign up now so you can track future orders.
• How do I create a Wish List?

  To create a ‘Wish List’ you will need to be registered and signed in. When browsing, use 'Add to Wish List' on the product page and items will automatically move into your Wish List, which can be found at the top right of the navigation bar ('heart' symbol). Click on the product image to go to the product page and see more specific details about the item. You can also add to your ‘Shopping Bag’, or remove the item.

Exchanges & Returns

• can I return a defective or damaged product?

  if you think that a damaged/defective product has been delivered to you,or a default has appeared, you should inform as soon as possible, preferably a written note, mentioning the name, the address and the reference number of the order, this section has no incidence on your rights.
• How soon can a defective product get changed?

  When the returned product is checked and is confirmed as defective at the delivery, then you will get a feedback in the following 72 hours.

About Delest Couture

• Where can I find Delest Couture stores ?

  Our stores are well indicated with the respective addresses in the Map Section of our site at the top right on the site. Click to consult.
• What services Delest Couture offers ?

  Delest Couture offers many services in the sewing field, retouching, creation, all kinds of transformation, the Haute Couture. For a complete list of services, click here to consult.
• What is the Creation date of Delest Couture ?

  Delest Couture was created in 2008 with an objective, transform the French fashion through its nice and latest trends creations .

Others

• What type of items can we find on the site ?

  You will find in our online store, clothes, shoes, accessories for men, women and children.
• Are the purchases on the online store secured ?

  Yes, we are abiding by all the guidelines issued by the World Health Organization and local authorities. The entire supply chain, from the warehouses to the preparation and delivery of the goods, follows the safety measures and hygiene standards required by the regulations for both professionals and products.