1. Ordering
FOR FIRST TIME USERS
For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
FOR REGISTERED USERS
If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab
HOW TO MAKE A PURCHASE
Shopping on the Delest couture Online Store is easy: if you know what you are looking for, use the specific category links, such as 'Clothing', 'Shoes', '‘Accessories’, or the ‘Shop by Look’ section on the site. Once you have found an item, select your size and color and use the 'ADD TO SHOPPING BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.
HOW TO MAKE A PRE-ORDER
You can pre-order a selection of items before they are available. All items of this type can be identified by the PRE-ORDER label visible on the product page. You can buy and receive them at your preferred address as soon as you proceed with the shipment process. If your order is mixed, for example, it includes items already available and those for pre-order, it can be processed in other ways to guarantee faster delivery. We inform you that the payment will take place at the time the order is confirmed. You will receive a confirmation e-mail as soon as we send your package.
HOW TO SEND A GIFT
You can send an order as a gift. All you have to do is check the "gift option" box at checkout and fill in the required fields. You can also add a personal message which will be sent with your gift and choose whether to send the confirmation email, without the price, to the recipient.
HOW TO BUY AND USE A GIFT CARD
Buying a Gift Card
If you wish to purchase a digital Gift Card, complete the online form entering the information of the recipient and the amount you wish to gift, and click on “Add to bag”. As soon as your order is placed, the recipient will receive a confirmation email containing the Gift Card Code to use on the Online Store Delest Couture. You will also receive a confirmation email and order summary to your email address.
We remind you that no discount or promotion can be applied when purchasing a digital Gift Card.
USING A GIFT CARD
If you’ve received a Gift Card, you can use it to purchase any available item on the Online Store Delest Couture, by entering the Gift Card Code at checkout, in the dedicated section. We remind you that you cannot use a digital Gift Card to purchase another digital Gift Card
The digital Gift Card can only be used for purchases in the same currency and in the same country in which it was purchased.
If the total of your order is less than the amount of the digital Gift Card, the remaining sum can be used for other purchases, using the same Gift Card code. If the total of your order is greater than the amount of the Gift Card, you can use an additional method to complete the payment, choosing it from those available in the selected shipping country.
You can check the balance of your digital Gift Card at this link.
In the case of return for one or more items purchased using a digital Gift Card, the refund will be paid through a new digital Gift Card and through the alternative payment method used - if present. To proceed with the creation of the RAN, please contact our Customer Service.
For any other legal information, see the Conditions of Sale
Pour en savoir plus, consultez nos conditions de vente en cliquant sur ce lien.
BILLING AND SHIPPING
Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.
SHIPPING OPTIONS
From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase. For more information on shipping, click here.
PAYMENT INFORMATION
At this point, you must very that your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’. For more information on payment, please read here.
PURCHASE SUMMARY
After you have completed the billing details, you will find a summary of the items you are purchasing and the order total under “Order Summary”. Click on 'Submit Order' to complete the checkout.
ORDER CONFIRMATION
Once the checkout has been completed, on 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.
SIZING INFORMATION
Please refer to the fit details in the product description and the sizing chart on the product pages to help you choose the best size. If you are not entirely happy with the size you have purchased, return it for a different one. For more information, please visit our Returns and refunds section.
